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Terms and Conditions

V1.4 – Last Updated 12th January 2012


Casino

 

Gantor International Ltd (Gantor) is a company registered under the laws of Malta; Registration number: C 42764; registered address: 109, Sir William Reid Street, Gzira, GZR1033, Malta. Duel 5 is operated by Gantor International Ltd.

 

Gantor operates under a class 1 on class 4 licence, numbered LGA/CL1/390/2007 granted on the 9th July 2009 and regulated by the Lotteries and Gaming Authority in Malta (www.lga.org.mt). Gantor operates on the B3W platform under Licence LGA/CL4/389/2007, which was granted on 9th July 2009 and is regulated by the Lotteries and Gaming Authority in Malta. Gantor is also responsible for all transaction processing.

 

Quickfire games are operated by Colosseum Intertainment Ltd under license number #5536/JAZ issued by C.I.L Curacao Interactive Licensing N.V of Curacao.

 

 

Sportsbook

 

The Sports Betting Terms and Conditions can be found by clicking on Sports, Clicking on Preferences and Terms and Conditions. Sports Betting is operated by Annabel Interactivo de Europa S.A (Costa Rica ID 3-101-672810). For the purpose of this Agreement 'Company' shall be deemed to refer to Gantor International Limited and B3W Live Limited jointly.


Live Dealer

 

Live Dealer is operated by Annabel Interactivo de Europa S.A (Costa Rica ID 3-101-672810). For the purpose of this Agreement ‘Company’ shall be deemed to refer to Gantor International Limited and B3W Live Limited jointly.

 

1. INTRODUCTION

 

This agreement establishes the Terms and Conditions for the contractual relationship between Company and any Player registering with the company.

The contractual relationship established in these terms is governed by the Laws of Malta.

It is essential that all Players read and accept the following Terms and Conditions before participating in the games on this site.

If the Player disagrees with any of the following Terms and Conditions we strongly advise that him he / she does not open an account with Duel 5.

The Terms and Conditions may vary from time to time, and it is the Player’s sole responsibility to view this page on a regular basis (not less than once a month). Whenever the Terms & Conditions will be updated, Company will notify the players in advance, before the new rules will come into effect.

The Player will be able to view the Terms and Conditions by clicking on the ‘Information’ button on our web site, and then on the ‘Terms and Conditions’ tab. If the Player disagrees with any of the updates, the Player should cease to use his/her account, and to request the closure of the account (see section 10).

We recommend that all Players print out (or save) all relevant rules, policies and transaction records.

The Player cannot hold the Company, its employees, offices, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertisers, promoters or other agencies, media partners and retailers responsible for any costs or expenses incurred, or for any liabilities and damages that may arise as a result of the Player's; (I) entry, use, or re-use of the Web site, (II) use of any materials on the Web site, (III) entry, use, or re-use of the Server, (IV) participation in the Games, or, (V) acceptance of any Prizes.

These Terms and Conditions may be provided in several languages. While we endeavour to accurately translate the present Terms and Conditions into all available languages, in the event of any discrepancy or inconsistency between the English language version and the versions in other languages, the English language version shall prevail in case of any disputes.

 

2. OPENING YOUR PERSONAL ACCOUNT

2.1 Personal Information

To play with us, the Player is required to open an account from which he / she can access our various products. To open an account, the Player needs to complete the registration process. Upon registration, the Player will be asked to enter a unique ‘Nickname’ and ‘Password’ (refer to section 2.3) and enter the following information; ‘E-mail Address’, ‘First name’, ‘Surname’, ‘Full address’ including ‘City’, ‘Zip Code’ and ’Country’, valid ‘Phone number’ and ‘Date of birth’. The Player agrees to provide only true and current information, and the Player further agrees to update this information as necessary in order to keep it accurate and up-to-date (see section 2.5).

The name on the Player’s account must match the legal name and identity of the Player. In addition, it must also match the name on the credit card or any other payment method used to deposit or withdraw funds.

In order to protect the Player’s privacy Duel 5 highly recommends that when the Player chooses his/her Nickname he/she does not use words that can lead to his identification. In addition, Duel 5; will not tolerate the use of any vulgar words, this will only lead to the closure of the Player’s account at the Company’s discretion.

2.2 E-mail

Upon registration, the system will automatically send an e-mail to the address provided, and the Player needs to click on the link in order to validate the account.

2.3 Password

The Player is advised to create a password containing upper and lower case alphabetical characters, special characters and numbers. The minimum suggested is six characters. The Player is obliged to keep his/her Login and Password secret and confidential. Any unauthorised use of the Player Login or Password shall be the sole responsibility of the Player and be deemed as his/her use.

Every Player who identifies him/herself by entering correct Login and Password details is assumed to be the Player that originally registered with us, and all transactions where the Login and Password have been entered correctly will be regarded as valid.

2.4 Legal Age - Verification

The games offered on this website are restricted to individuals of legal age 18 years and older depending on the country of residence, and to jurisdictions where the use of this website and its games are authorised by the law. Anyone under the legal age is prohibited to gamble and purchase funds. We retain the right to check and confirm the identity and age of the Player at any time (see section 4).

2.5 Profile Updated

All profile updates require proof of change before any fields can be updated. (i.e. address update - proof of former and new residence, change of identity – marriage certificate, bank details update – new bank details). We reserve the right to close any account without prior notice, after reviewing evidence in cases of non-conformance and contravention of these Terms and Conditions.

 

3. PRIVACY

The data supplied by you upon registering online or thereafter shall be kept by Company and will be solely used to determine the legality of registration and activity on the Website. Personnel employed with companies to whom services are outsourced will also have access to this data to be able to perform their duties in providing you with a service.

Personal data and details of all Players will remain private and confidential. We undertake never to divulge any information about the Player or bets and wagers placed by the Player.

Company has notified the Commissioner for Data Protection that it is processing personal data in accordance with the Data Protection Act 2001 of the Laws of Malta. We do not share your data with any other parties outside the company. However, Duel 5 reserves the right, under certain circumstances, to disclose certain details to relevant authorities should it be required to do so by law, an arm of the state or a regulatory body. Subject to the provisions of the privacy policy, this right to disclose personal information to bodies or authorities whose purpose is to investigate money laundering, fraud and other criminal activities, will be enforced to the extent required by law. The Player may request any information pertaining to his/her account, and will have right to access the aforementioned information at all times.

 

4. SECURITY

Players must not use funds originating from illegal and criminal activities.

Individuals from the U.S.A. are prohibited from playing for real money on this site. It is the Player’s sole responsibility to check if his / her country allows gambling.

The Player is prohibited to sell or transfer his / her accounts to others, or provide their username and password to any third parties.

The site operator continuously carries out security checks, which are aimed and designed to protect both the Player’s and the Company’s interests. The Player consents to these procedures, which include but are not limited to checks on IP addresses, identity and home address verification.

Any attempt to elude or evade the security checks, to supply false information or to indulge in criminal activities, shall result not only in the immediate and irrevocable closure of the Player's account in question, but the Player will also be added to the Duel 5 players' black list. The banks shall also be notified and the player reported to the local authorities.

Players are not allowed to have more than one account registered with us. Any similarities between several accounts can prompt an enquiry by our security department and / or lead to account closures.

We retain the right to examine and confirm our Player’s identity at any time. Moreover, we are required to verify the identity of all Players when they deposit and/or withdraw funds (view points 6.1 and 6.2 for more details). We will request, in accordance with the legislation, that documentation proving the Player’s identity is forwarded to our offices within 7 days. Failure to comply with this requirement on the part of the Player, will oblige us to lock the account until the aforementioned documents are provided.

The regular Documentation requested is the following :

  • A copy of all credit cards (front and back and full 16 digits) used on the Player’s account.
  • A copy of ID or passport with photo.
  • A copy of a recent utility bill matching the recorded address on the Player’s account.
  • Purchase Agreement Form (which will be provided by us)

We reserve the right to ask for any other documentation in addition to the above mentioned.

 

5. REAL MONEY

Players who choose to play for money do so at their own risk. As in any gambling game, there is the risk of losing money. Players must not treat the operator as a financial institution or expect interest.

All transactions are checked to prevent money laundering activities. We will report any suspicious activity to the relevant authorities.

5.1 Depositing

To play the Real Money Games, the Player will be required to deposit bona fide funds into his / her Account by any of the methods specified in Duel 5 which may change from time to time at the Company's sole discretion. Duel 5 reserves the right to subcontract third party payment processors and/or financial institutions ‘Electronic Service Providers’ or ‘ESP’ to process such financial transactions. In furtherance of such processing, the Player irrevocably authorises us, as necessary, to instruct such ESPs to handle account deposits and withdraw from the Player’s account, and irrevocably agrees that Duel 5 may give such instructions on his / her behalf. Further, the Player agrees to be bound by the Terms and Conditions of each applicable ESP, and in the event of conflict between this Agreement and the ESP’s terms and conditions, this Agreement shall prevail.

Minimum and maximum limits apply to deposits depending on the method of deposit and as determined solely by Duel 5. All funds will be paid, tracked and maintained in Euros and United States Dollars.

In the case of a cumulative total of €3000 (or less) in deposits, the Player is required to produce proof of identity along with proof of a physical/billing address. Duel 5 reserves the right to ask for documentation at its own discretion.

5.2 Withdrawing Funds

The Player may request to withdraw part or all of his / her Account Balance at any time, and there is no requirement to play in order for the Player to make such a request. The Player must first make a minimum deposit in order to be eligible to withdraw from his / her account. In no event may Account Balances be transferred, substituted or redeemed for any other prize. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion. Further, the company may report and withhold any amount from winnings as required by law. It is important to note that in any event, all federal, state and local taxes applied to the Player in connection with any winnings awarded, are the Player’s sole liability.

In order for the Player to withdraw funds, he / she is instructed to use the same method that he / she used to deposit funds. For the first withdrawal, the Player is required to produce proof of identity along with proof of a physical/billing address. Withdrawals will be paid 2 business days after the request is delivered to us, and they can be subject to any reasonable necessary security reviews by the Company. During this time frame the player can cancel his withdrawal at any time by visiting the “Buy-Credits” section.

Unusual and Large withdrawals might take longer to be processed as they need to go through extra checks before being approved by our compliance department. In certain cases should your winnings exceed €5,000.00 the funds will be paid through Bank Wire in increments of €5,000.00 per fortnight until full settlement.

5.3 Transfer of funds

We do not accept transfers of funds from one account to another. Transfers of funds can be solely made by the operator depending on the case.

 

6. BONUSES

The Player is eligible for various bonuses depending on the nature of the activity performed on his / her account.

  • The management reserves the right to change the Terms and Conditions or cancel any promotion at any time without notice. The management reserves the right not to issue the bonus if it feels that any form of abuse or unfaithful actions other actions detrimental to its business have been conducted by the Player.
  • Promotions and bonuses are there to reward our valued Players - Duel 5 has a zero tolerance policy on bonus abuse and fraudulent activity. Duel 5 reserves the right to block bonuses from any Player who is deemed to be abusing our promotions. In this instance, the decision of the Site Manager is final. If fraudulent activity or abuse is suspected, Duel 5 reserves the right to remove any funds from the account.
  • Only one bonus per player may be issued, per promotion. A Player is not allowed to register more than one account in the system. Any attempt to try to deceive the management, by registering multiple accounts to gain bonus money, will be deemed as bonus abuse, and will result in the accounts being suspended and the Player’s funds removed.
  • We reserve the right to withhold any amount in excess of the Player's original deposit from the Player's withdrawal if the wagering requirement has not been fulfilled.

For the full terms and conditions per bonus or promotion, the Player is instructed to click here.

6.1 CASINO BONUSES

  • Before the player is able to withdraw the bonus, he / she needs to wager the real money and bonus multiplied by the wagering requirements stated on the bonus T&C
    • Table Games do not count towards the bonus wagering requirements however the Caribbean Stud Poker counts 50% towards bonus wager requirements
    • Video Poker games count 25% towards bonus wager requirements
  • The bonus must be used within 30 days. Any outstanding bonus money will be automatically removed after 30 days
  • If the player withdraws or transfers out his / her funds before his / her wagering requirements are met, he / she will lose the bonus and winnings.
  • Duel 5 reserves the right to amend, cancel, reclaim or refuse any bonus at its own discretion
  • All Duel 5 offers are intended for recreational purposes and Duel 5 may at its own discretion limit the eligibility of players to participate in any promotion

7. LIMITS

Upon opening an account, all Players are eligible for the same limits through credit and debit cards – daily - 2000 TRY, weekly - 7500 TRY and monthly - 16000 TRY. However, the Player can request any amounts lower than the aforementioned limits at his / her own discretion. The limits may vary depending on the deposit option chosen by the Player to fund his account. The Player will be able to view the limits during the deposit process.

If the Player wishes to increase his / her limits, he / she will be able to do so only after 3 months from his / her first deposit. When a request to raise a limit is received, the request will be reviewed and the account will be subject to a close inspection by our security department, and if need be, further documentation may be requested.

 

8. ABANDONMENT OF ACCOUNT BALANCE

If your account does not record any log in and/or log out for a period exceeding twelve (12) consecutive months (the “Grace Period”), your account shall be deemed to be inactive.

Once your account has been deemed inactive, you shall be notified thereof and should you fail to withdraw the deposited funds within thirty (30) days from receipt of such notice, we shall be entitled to charge your account a maintenance fee (the “Inactive Account Fee”) which shall be deducted from your credit account balance as from the first day immediately following the Grace Period and shall continue to be so charged every thirty (30) days thereafter.

Notices given via email shall constitute valid and effective notices for the purposes of this article.

The inactive account fee shall be of five Euros (EUR5.00) or the currency equivalent thereto per month and shall be subject to change from time to time in accordance with the Laws of Malta.

If no transaction has been recorded on to your account for a consecutive period of thirty (30) months, the balance in such account shall be remitted to you and in the event that you cannot be satisfactorily located this shall be remitted to the Lotteries and Gaming Authority.

 

9. CLOSURE OF ACCOUNTS

Company may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the Player will be honoured.

The Player reserves the right to close his / her Player account at any time. The Player is instructed to indicate his / her desire to close his / her account in writing, via e-mail, fax or letter:

e-mail – manager@duel5.com
address - GANTOR INTERNATIONAL LTD / B3W LIVE LTD
109 Triq Sir William Reid,
GZR 1033, Gzira
Malta
Fax - 00356 2065 6657

The closure of an account can take up to 48 hours and the Player will continue to assume responsibility for all activities on his / her account until such closure has been completed by us.

In case of blocked/closed/excluded accounts or for any other queries, the Player can contact Company on manager@duel5.com in order to recover his funds.

 

10. GAMES

THIS SITE HAS BEEN DESIGNED TO OFFER GAMES THAT ARE FAIR AND UNBIASED

Players may enjoy the games in demo mode for free without betting real money, or they may login and play for real money.

Players are prohibited to use devices such as robots or any other external player assistance (EPAs) program that distort normal game play and give the player an unfair advantage. Players are required to make their own decisions when playing, without the aid of any information other than that obtained during the players’ own game play.

Players agree that steps may be taken to prevent the use of prohibited programs, which may include, but are not limited to, running checks on software operating concurrently with the casino room software.

Communication errors do occasionally happen. Stakes are confirmed only when received on our servers in Malta. Should there be a break in communication after you place a wager and it has been received on our servers it will still be considered to be valid, irrespective of the outcome. You will be informed that it has been accepted once communication is re-established.

If a game is started but fails or produces an inexact result due to a breakdown of the game account management software and/or of the game and/or of the random number generator, all the stakes and winnings coming from that game will be cancelled and the game account balance will be restored to its position prior to the start of the game.

If a player disconnects his session with the Company during an active game, the amount of the stake will be returned to the customer’s game account except in those instances when the stake has already been entered into play and transferred in favour of the winning player.

If for any reason, the Company incorrectly credits your account balance, it is your responsibility to immediately notify the Company of the error, and repay the Company the incorrect balance.

In the event of Software or RNG malfunctioning, the amount of the stake will be returned back to the Customer.

We reserve the right to terminate a game in our absolute discretion without cause at any time if there are technical difficulties affecting the game.

The Refund Policy of the Company is to not affect any refunds. However, it remains at management’s discretion to determine whether a refund request for a deposit made should be entertained.

Refunds will only be done through the same deposit method once the origination of funds and account is verified. A refund can take place seven days after the deposit was made.

The Company reserves the right to cancel any winnings obtained as a result of a fault in the server or gaming system or any other malfunction. You waive all claims and indemnity in this regard. Any player who abuses these technical faults will be subject to legal proceedings before the competent courts.

The 3D Casino Games do not operate under the jurisdiction of the Lotteries & Gaming Authority of Malta (www.lga.org.mt).

11. BUGS IN THE SYSTEM

The exploitation of errors, programming bugs or editorial errors used to the Players own advantage is prohibited and referred to as “bug-using”. Each Player is expected to notify the operator immediately or a site administrator accordingly, as soon as a bug is discovered. Players using bugs to their own advantage shall have their player account blocked for as long as it takes our technical teams to reconstruct the Player’s account to what it was prior to taking advantage of the bug in question. The same rules apply to Players who fail to report bugs or irregularities.

Because all actions and modifications performed on this site are recorded, (registration, account modification, purchases, withdrawals, bets placed etc..), the Operator is able to return an account to its original status prior to the appearance of any errors or programming bugs, in relation to the code of conduct of the site.

If any of the above incidents occur and they have a negative impact on a Player or Duel 5 , the Player will be re-credited any unfairly lost funds ,or funds will be debited from the Player’s account for any funds unfairly won.

The Site Administrator will determine, at their sole discretion, whether a Player has taken advantage of a situation, or has benefited or tried to benefit from an error, programming bug or editorial error in relation to the site code of conduct. Once this has been ascertained, the Site Administrator will determine what further action to take, whether to proceed to a “roll back” of the account or its closure. The Player must accept these rules and regulations and modus operandi in advance, together with the possible decisions that could be taken following the event.

 

12. COMPLAINTS

Should the Player at any time feel dissatisfied with our website, customer service, or feel in any way that we have not lived up to his / her expectations, he / she may send a complaint to support@duel5.com with the word 'complaint' in the subject. The complaint will be passed immediately on to our management. We will handle his / her complaint in the shortest possible time.

If after our reply or action, the Player still feels that we have not resolved his / her complaint satisfactorily, he / she may complain directly to the Lotteries and Gaming Authority of Malta by contacting them at their e-mail address: complaints@lga.org.mt.

Please ensure that only complaints of a serious nature are escalated to the Authority.

 

13. ABUSIVE OR OFFENSIVE LANGUAGE

Abusive or offensive language will not be tolerated in the Multi-Player Games, on the Company's chat boards, or anywhere else on the Platform, or when addressing the Company’s staff. Any violation of this policy will result in the suspension of Player’s privileges or such other action as may be required by the Company to ensure compliance. In addition, the Player is not entitled to make untrue and/or malicious and/or damaging comments with regard to the Company's operation in any media or forum. The chat boards are available for socialising purposes. There are, however, limitations on the said chat boards. Collusion with the chat boards or any other chat is strictly prohibited, and if it is found that there is abuse or Player collusion through the chat boards, then the Company reserves the right to remove such chat boards at its own discretion without any prior notice. All chat boards are moderated and all conversations on the chat boards are logged on our servers in Malta. Any suspicious chats will be reported to the respective authorities.

 

14. DISCLOSURE OF FRAUDULENT ACTIVITIES

If, in the Company's sole determination, the Player is found to have cheated or attempted to defraud the Company, in any way including but not limited to game manipulation or payment fraud, or if he / she makes untrue and / or malicious comments with regard to the Company's operation in any media or forum, or if the Company suspects the Player of fraudulent payment, including use of stolen credit cards or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transactions (including but not limited to money laundering), the Company reserves the right to publish the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Furthermore, the Company may close any accounts and forfeit any account balances that the Player has at Duel 5.

We reserve the right to void and withhold any or all winnings made by any Player, where we have reasonable grounds to believe that the said Player is acting or has acted in liaison with an attempt to defraud or damage the Company and/or the Services and/or the Platform in any way.

In the interest of data protection, security and avoidance of fraud, the Company does not permit the use of any communication channels included within the Services and/or the Platform to offer or promote any offers, products or services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services.

 

15. RESPONSIBLE GAMING

Gambling is an amusing way of spending time and it can be very entertaining, but we would encourage Players to ask for help if they believe their gambling is becoming a problem, especially if they are getting into financial difficulties due to excessive gambling. Should that be the case, we strongly advise them to immediately cease any gambling activities and seek professional help. There are a number of organisations available to help compulsive gamblers, including but not limited to Gamblers Anonymous and Gam-Anon.

Any Player can request to lower their deposit limits or to arrange self-exclusion for a specific period of time. A notice reducing or revoking a limit or decreasing the exclusion will have effect only after 7 days from when the request was received. Please contact our Customer Service for more information.