Frequently Asked Questions about DUEL5 Casino

If you didn’t receive an activation email, it’s because our mail is incorrectly labelled as spam (Hotmail, Yahoo!, AOL, etc.).

To make sure you receive our mails, please add support@duel5.com to your list of trusted senders and/or to your contacts list. In order to do this, just follow these simple instructions below.

Hotmail / MSN / WINDOWS LIVE™ Mail

1. Login into your Hotmail / MSN / WINDOWS LIVE™ e-mail account.
2. Click on "Options" on the right hand side of the screen.
3. Click on "More Options".
4. Choose "Safe and blocked senders".
5. Select "Safe mailing lists".
6. Type support@duel5.com
7. Click on the "Add to list" button.

Yahoo!

1. Login into your Yahoo! e-mail account.
2. Click on "Contacts" on the left hand side of the screen.
3. Click on Add contact.
4. Under "E-mail Addresses" section enter support@duel5.com
5. Save changes.

AOL

1. Login into your AOL e-mail account.
2. Click on "Contacts" on the left hand side of the screen.
3. Click on "New" tab and choose "New Contact".
4. A pop up will appear.
5. In the e-mail field enter: support@duel5.com
6. Save chages.

Gmail

1. Login into your Gmail e-mail account.
2. Click on "Contacts".
3. Click on Add contact button (icon).
4. In the field titled “E-mail” enter support@duel5.com
5. Click "Save" to confirm your changes.

In order to see our casino games properly on your monitor, please make sure your screen resolution is not too low.

Here is how to check your screen settings on Windows XP

1. Click on the "Start" button on Windows.
2. Click on "Settings."
3. Then click on "Control Panel."
4. Double-click on the "Display" icon (monitor).
5. When the Display window opens, Click on the "Settings" tab.
6. You will see “Screen Resolution” setting in the lower part of the Display window.
7. Make sure the “Screen Resolution” is set to at least 800 x 600.If your computer allows it, we recommend a “Screen Resolution” setting of 1280 by 768 pixels or higher. The larger the screen area setting, the more you will be able to see on one page.

You may experience trouble sending data using our online forms if you are connecting through a proxy. If so, please contact your network administrator.

Please check your cookies settings. The upper level of security will prevent you from playing Duel 5's games.

To Check and Change Your Cookies Settings (Internet Explorer 6.x):

1. Open Internet Explorer
2. Select “Internet Options” from the “Tools” menu.
3. Click the Privacy tab and position the slider to any position below “Very high”.
4. Click OK.

• This site uses pop-ups therefore all pop-up blockers must be disabled. Please check that your antivirus software and web browser are set to allow pop ups. To disable the pop-up blocker:
• Open Internet Explorer
• Select “Internet option” from the “Tools” menu
• Click on the “Privacy” tab
• Click to clear the “Block pop-ups” box
• Click “OK” or “Apply”

In order to play Duel 5. games you need to install Flash Player 9. You can download it for free from Adobe site by simply clicking here.

To access our casino we recommend Firefox browser or Internet Explorer version 6 or the latest installed on your machine (you may experience some trouble playing with versions of Internet Explorer under 5.5). Speakers are also highly recommended as all our games contain music and sound effects.

If you forget your Password, you can either click on the "Forgot Password" link next to the login fields or else you can contact us. We will be able to send you a temporary password only if you provide us with an answer to your security question.

On Duel 5, you can try in demo mode all our games for free, whether you are a registered player or not.

In demo mode, you have 1000 credits that allow you to test the games.

This game mode is disconnected from our database therefore the hand history is not stored. Thanks to this option you are able to discover all the features offered for each game, including rules, bonus games and special activities. Real mode games can differ in certain functionalities.

Check if you have Adobe FLASH player installed on your computer (version 9 or higher), if you don’t have it, you may download it from the following address: Click Here.

Flash games take few seconds to load. If you are using a 56 Kbs modem, the games should load in about 1 to 2 minutes the first time you play depending on which game you play (estimates of loading times are available during loading).

If the game loads but the buttons do not work, try reloading the game by pressing the F5 key on your keyboard.

If the game still does not work, empty your temporary files:

Internet Explorer 6 / 7 please click on:

1. Tools.
2. Internet Options.
3. General.
4. Empty the temporary directory by clicking on Delete Files.

In very rare situations games can freeze while your computer will be working properly. This kind of problem can be result of failure to file management in Windows. In this case, close all browser windows, restart your computer, log in your account and try the games once again.

If your screen is showing 5 TWO of clubs it means that a network problem occurred. Therefore your computer did not receive the correct info concerning the card drawn. Please note that the draw would still have been completed properly on our server.

If a game is not finished when a network cut off occurs, then, when logging in again, the player get his/her hand back. If a game is finished and a network cut off occurs, when he/she logs-in again, the result of the hand is displayed in the game history section, with cards dealt, wagers, winnings, and current credits. (The wagers are debited and the winnings credited according to the draws made on our servers).

Note: The play for free section doesn't have the Game History function.